FAQs

Policy & Product Questions

Are these lights new, used, recycled?

We often hear this question along with “What condition are they in? This is a very nice low mileage car and it needs to look nice.” Every Headlight and Tail light at our facility goes through a very extensive inspection process before they are inventoried and before they are packaged for shipping. We DO NOT plastic mold tabs, or glue tabs back on. We DO NOT send out or even inventory lights with issues like moisture, bad adjusters, or burned out lights. Every light is scratch dent or ding free and the lens is guaranteed for life against yellowing.

Can I return what I ordered if I don’t need it or the insurance company totalled the job?

If the job is canceled or totalled and you no longer need the part, we will absolutely take the light back within the 90 day warranty time. The shop will be responsible to ship the part back to us to get a refund. Returns are subject to a 25% restock fee if the part is returned damaged or missing parts.

What if the Light comes in broken?

If you receive a part from us that was broken in shipping, you may contact our shipping or sales department and they will send FedEx out as soon as possible to get it taken care of. Your refund will be issued as soon as we get the light back.

What if I’m not satisfied with the headlight?

Alliance OEM Auto Parts prides ourselves on the quality of our product at the lowest prices possible. If you are not happy with what you have ordered please contact us and we will do everything in our power to ensure your satisfaction.

Technical Questions

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FedEx Tracking

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ALL PARTS HAVE A 90 DAY PARTS ONLY WARRANTY AGAINST DEFECTS. THERE ARE NO RETURNS AFTER 30 DAYS ONLY EXCHANGE FOR WARRANTY ISSUES. UNAUTHORIZED OR CANCELLED RETURNS SUBJECT TO 25% RESTOCKING FEE AND LOSS OF SHIPPING. LIGHTS MUST BE RETURNED IN SAME PACKAGING AND UNDAMAGED OR NO REFUND WILL BE GIVEN.

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